Shipping policy
Shipping Policy
Last Updated: October 16, 2026
Belle Aura aims to process and ship orders as efficiently as possible while keeping customers informed throughout the delivery process.
1. Order Processing
Orders generally require 1–3 business days for processing and preparation before shipment.
Business days exclude weekends and applicable public holidays. Processing may take longer during periods of high order volume or when additional order verification is necessary.
Customers will be notified if a significant processing delay occurs.
2. Shipping Destinations and Delivery Estimates
Our estimated delivery times after dispatch are:
United States: 5–12 business days.
International destinations: 7–20 business days, where international shipping is available.
These estimates are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, holidays, and other circumstances beyond our reasonable control.
3. Shipping Charges
Available shipping methods, shipping charges, and any applicable free-shipping offers will be displayed at checkout before payment.
Customers are responsible for reviewing the shipping method, delivery address, and applicable charges before completing an order.
4. Order Tracking
When tracking is available, tracking information will be provided after the order has been dispatched.
Tracking updates may take additional time to appear in the carrier's system. Customers can use the tracking link to monitor delivery progress.
5. Incorrect Addresses and Failed Deliveries
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an address needs to be corrected, please contact us as soon as possible. We cannot guarantee changes after an order has been processed or shipped.
If a package is returned because of an incorrect address or an unsuccessful delivery, we will work with the customer to determine reasonable next steps. Additional shipping charges may apply when permitted by law and disclosed to the customer.
6. Lost, Delayed, or Damaged Packages
If a shipment is delayed, appears lost, or arrives damaged, please contact us with your order number and any relevant photos or tracking information.
We will review the circumstances and work with the carrier or supplier when appropriate.
Where an order is confirmed lost, damaged, or incorrectly fulfilled, we will offer an appropriate remedy, such as a replacement or refund, in accordance with applicable law and our Return and Refund Policy.
7. International Orders
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country. Responsibility for these charges will be determined by the applicable checkout terms and local law.
Customers are responsible for checking whether the ordered products can legally be imported into their destination country.
8. Contact Us
For shipping questions or delivery assistance, contact:
Email: vangnguyen561390@gmail.com
Phone: (478) 750-3639
Please include your order number so we can investigate your concern.
Last Updated: October 16, 2026