Refund policy
Return and Refund Policy
Last Updated: October 16, 2026
Belle Aura wants our customers to shop with confidence. This policy explains how returns, refunds, damaged products, and incorrect orders are handled.
1. Return Period
Customers may request a return within 30 days of delivery.
To qualify for a standard return, products must be unused, unopened, in their original packaging, and have all original safety seals intact.
Due to the consumable nature of whey protein and other nutrition products, opened or used products are generally not eligible for return for a change of mind, unless required by applicable law or the product is defective, damaged, unsafe, or incorrectly supplied.
2. How to Request a Return
To request a return, email vangnguyen561390@gmail.com with:
Your order number.
The product you wish to return.
The reason for your request.
Photos, if the product is damaged, defective, or incorrect.
Please wait for return instructions before sending any product back. Returns sent without prior authorization may experience processing delays.
3. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Please include photos of the product, packaging, and shipping label when available.
After reviewing the issue, Belle Aura will offer an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.
Customers will not be required to bear return shipping costs for confirmed errors or defects attributable to Belle Aura, subject to applicable law.
4. Non-Returnable Items
Unless required by law, standard returns are not accepted for:
Opened or partially consumed nutrition products.
Products with broken safety seals.
Products damaged through improper storage or handling after delivery.
Products returned outside the applicable return period without an approved exception.
These restrictions do not limit rights relating to defective, unsafe, misrepresented, or incorrectly supplied goods under applicable law.
5. Return Shipping Costs
For eligible change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated at checkout or required by law.
Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law or where the return results from our error.
6. Refund Processing
Once an authorized return is received and inspected, we will notify the customer whether the refund has been approved.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider and financial institution.
We aim to initiate approved refunds within 5–10 business days after the return is received and reviewed. This is our processing estimate, not a guarantee of when funds will appear in the customer's account.
If a refund has not appeared within a reasonable period, please contact us.
7. Cancellations
If you need to cancel an order, contact us as soon as possible.
We will attempt to cancel the order if it has not yet been processed or dispatched. Once an order has shipped, cancellation may no longer be possible, and the return policy will apply.
Nothing in this section limits any cancellation rights provided by applicable law.
8. Exchanges
If you receive an incorrect or defective product, contact us to discuss an appropriate replacement or refund.
Exchanges for other reasons are subject to product availability and approval.
9. Contact Information
Belle Aura
Email: vangnguyen561390@gmail.com
Phone: (478) 750-3639
Address: 1145 Calhoun Street, Macon, GA 31201, United States
Last Updated: October 16, 2026